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Welcome to Talo Retreats. By booking and staying in any of our vacation rentals, you agree to the following terms and conditions. These policies are designed to ensure a respectful, safe, and enjoyable experience for all guests, our neighbours, and the community.

 

1. Booking & Payment

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• A confirmed booking is secured once payment is received in full unless otherwise stated.

• Rates are subject to change prior to confirmation.

• Age restrictions may apply if required by provincial or municipal regulations.

• All bookings are managed directly by the property owner. Talo Retreats provides hospitality coordination only.
   

 

2. Cleaning Fees

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• A mandatory cleaning fee applies to all bookings. This amount is listed on the property’s listing or invoice.

• Failure to pay the full cleaning fee may result in cancellation of the reservation.

• In the event of cancellation due to unpaid cleaning fees, a full refund will be issued.
   

 

3. Cancellation & Refund Policy

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• Full Refund: Cancellations made at least 14 days prior to check-in.

• No Refund: Cancellations made fewer than 14 days before check-in.

• No refunds are issued for early departures, no-shows, or unused nights.

• Bookings made through Airbnb, VRBO, or other platforms will follow the platform’s cancellation policy unless otherwise agreed upon directly with the owner.
   

 

4. Check-in & Check-out

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• Check-in: After 3:00 PM

• Check-out: By 11:00 AM

• Early check-in/late check-out may be available with prior approval and additional fees.

• Access instructions and confirmations may be provided by the Guest Coordinator, with owner approval.
   

 

5. Guest Conduct

Guests are expected to treat the property with care. The following rules apply:

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• No parties, events, or large gatherings without written approval

• Quiet hours: 10:00 PM – 8:00 AM

• No smoking or vaping indoors

• Only registered guests are allowed on the property unless approved

• Damage, unauthorized use, or excessive cleaning will result in additional charges
   

 

6. Pets

• Pets are not allowed unless specifically stated and approved in advance.

• A pet fee and deposit may apply.

• Unauthorized pets may result in eviction, forfeiture of payments, and added cleaning fees.
   

 

7. Damage & Security Deposit

• A refundable security deposit may be required.

• Any damage, missing items, or rule violations may result in deductions or additional charges.

• Guests agree to cover any costs that exceed the deposit.
   

 

8. Liability Waiver

• Guests stay at their own risk.

• Talo Retreats and its representatives (including the Guest Experience Coordinator) are not liable for:

  • Accidents or injuries

  • Lost or stolen personal items

  • Service interruptions due to weather or outages

• Use of amenities (hot tubs, lakes, pools, BBQs, etc.) is at your own risk.
   

 

9. Local Laws & Regulations

Guests must comply with:

• West Kelowna Short-Term Rental Bylaws

• Noise Control Regulations

• Provincial STR and safety rules
  Violations may result in fines, cancellation of the stay, or legal action.
   

 

10. Communication & Hospitality Services

• Guest communications (reminders, confirmations, and hospitality support) may be sent by a designated Guest Experience Coordinator with owner permission.

• Any booking-related messaging, payments, or calendar management is the responsibility of the owner.

• In case of scheduling conflicts or emergencies, the Guest Coordinator may assist on behalf of the owner.
   

 

11. Right to Refuse or Cancel

Talo Retreats and the property owner reserve the right to:

• Refuse service

• Cancel a reservation

• Remove guests from the property
  Without refund, if these Terms & Conditions are violated.
   

 

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